Parimatch Privacy Policy

This Privacy Policy applies to everyone who interacts with the Parimatch platform. This applies to both registered customers and unregistered visitors who are simply browsing the website or mobile application. All data processing is carried out in strict accordance with data protection laws. The information we collect may include your personal data, activities on the platform, as well as data necessary for our compliance with legal regulations.

The data controller responsible for collecting and storing your personal data is Parimatch. We are fully responsible for the processing and protection of your information.

To provide a secure service, we collect different types of personal information. This includes:

• Your name, date of birth, and identification documents;
• Your contact details (email address, phone number);
• Financial data (transaction history, banking information);
• Technical data (IP address and geolocation).

In addition, we may record your communication with our customer support team, as well as track user behavior when browsing the platform using cookies to better understand user preferences.

Your data is necessary to ensure the quality of our services in the future. We collect data, among other things, to protect against fraudulent activities, as well as to provide quality support to our customers. In addition, the data is necessary to comply with certain legal obligations, including anti-money laundering measures, as well as for internal analytics.

By processing your data, we improve the overall efficiency and security of our platform.

We collect information in several ways. First of all, you provide it to us directly – for example, directly when registering, contacting our support or uploading your documents. Data is also collected automatically while you are using the platform. This includes information collected through cookies, device identifiers and interaction logs.

But we may also receive your personal information from third parties, such as payment service providers and identity verification services. All collected data is used by us to provide services, process transactions and detect possible security threats.

As a user, you have the right to control how your data is processed. You can access the information we hold about you, then correct inaccuracies or even request the deletion (or anonymization) of your data. You also have the right to transfer your data to another provider, to revoke your consent to our processing of your data, and to unsubscribe from marketing communications at any time.

If you object to the use of your data for certain purposes (direct marketing, etc.), we will respect this choice.

We only share your data when necessary and with appropriate, high security measures.

• This may happen where we are required to comply with legal obligations, such as when responding to requests from law enforcement or tax authorities, as fulfilling their requests is mandatory;
• Your data may also be disclosed to service providers involved in payment processing or fraud prevention activities;
• In some cases, your data may be shared with sports governing bodies if they are investigating any misconduct;
• Your data may be disclosed during a restructuring of our company.

We take the protection of your personal information very seriously and have many measures in place to ensure its effective protection. Sensitive data is encrypted both during transmission and while stored on our servers. We also implement strict access controls to ensure that only authorized personnel can view or process your data. We ensure that unauthorized persons do not have access to your data.
Our systems are constantly scanned for suspicious activity and regular audits are conducted to ensure compliance with our security policies. Employees undergo regular data protection training. Incident response protocols are in place to ensure that breaches are dealt with quickly and effectively.

We only retain your data for as long as it is necessary for operational or legal reasons. For example, information related to an active account is retained for the duration of the account. Documentation collected for KYC or AML compliance is retained for at least five years, while records related to customer complaints are retained for at least two years.

Marketing-related data will be stored until you revoke your consent. Once the retention period has expired or the data is no longer required, it will be securely deleted or anonymized.

In some cases, we may need to transfer your data to third parties, especially if we use international service providers. However, such transfers are carried out with appropriate strict security measures, where we ensure that your data remains fully protected and that no leaks are possible.
In cases where this is legally necessary, we may ask you for your explicit consent. In turn, you can contact us yourself to find out more about these mechanisms for transferring your information.

While we take all reasonable steps to protect your data, we are not responsible for how information is handled on external websites linked to on our platform. Please understand that these third party sites operate under their own privacy policies, which we have no influence over, so we encourage you to read them yourself and carefully before sharing any information.

We may update this Privacy Policy from time to time. Any significant changes will be announced through the platform or sent directly to your email address provided during registration. However, we encourage all our users to take the time to review this document regularly to stay informed about how your data is used and protected.